We have deployed Zendesk, a very sophisticated customer support portal and we route and track all incoming requests by any contact method: email, phone, chat and web form.
Our average response time for normal support requests during business hours is 3.5 hours; and 8 hours during non-business hours and weekends.
Our average response time for urgent support requests during business hours is 1.5 hours; and 4 hours when the request is placed before 10PM during non-business hours and weekends.
When your request arrives, by whatever method, multiple HomeVisit staff are notified by email and our Zendesk system via phone app and iPad app.
Comments
0 comments
Article is closed for comments.